GUARANTEE PROCEDURE


Any recommendations made here do not affect the consumer's legal rights in any way.


All returns will be processed within a maximum of 10 working days


Powapals purchased from September 2014 now come with a lifetime guarantee.  Costs incurred from Postage and packaging will however be the customers’ responsibility.  This guarantee will only be activated after we receive your customer warranty document sent with your Powapal.

The repair or replacement of batteries and chargers is not covered by the lifetime guarantee policy, but does come with a 6 months warranty as standard.

Proof of purchase is needed to make a claim.

All Other  products have a 1 year guarantee and we are justifiably proud of our reputation for the speed and efficiency of our After Sales Service. In the event of a fault, the purchaser has three options.


The battery and charger has a 6 month warrantee 

Any POWAPAL that has been tampered with will not have any warrantee

1.    Please email for return address. 

2.    For the quickest service return any faulty article to our Customer Service  Department.


3.    Return the faulty item to the retailer from where it was purchased. This can, however, sometimes take longer than returning items directly to us.



Powapal electronic products, we cannot account for component failure. We can only fix specific faults and we reserve the right to make a handling charge on any article returned to us where no actual fault is found.



·         Any faulty articles returned to us must be accompanied by a full description of the fault to assist us in diagnosing the problem and your full contact details.



·         The average cost of a repair is £15-£25 depending on the age of the product and you can pay by paypal, cheque or postal order. All chargeable repairs must be paid for in advance before we can return them.


·         Any items returned to us are sent at the owner's risk and we cannot accept any responsibility for any loss in transit to us, we suggest sending by Royal Mail recorded or special delivery


Please note that POWAPAL'S that are returned as faulty will be tested fully 

If they are found not to be faulty and the battery has been run flat we will charge a £25.00 admin return charge  

Powapal warranty pdf2.pdf Powapal warranty pdf2.pdf
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